This statement explains how we hold, share and process the information you provide us when making an enquiry or booking a stay.
When you enquire or book via the Bookalet system, your information is shared with the property owner and also David Lester who is the administrator of the Bookalet booking system on behalf of owners.
Any questions relating to this statement, or a request for your personal information should be addressed to the data protection officer and sent to admin@ridgeviewkeswick.co.uk.
Why we need your data
We need to know your personal data to provide you with a
response to your enquiry or to process and manage your booking
and stay, and notify you of any changes to our service prior to
your stay. We do not collect any personal data from you that we
do not need in order to provide you with this service.
What types of data do we collect
Enquiry - “ Name, email, and telephone number
Booking request or booking - “ Number of quests, plus names of
guests (on request), address of lead booker, email, telephone
number, payment arrangements.
Who do we share your information
with
The owner will share your basic information (which may include
names, your dates of stay, and personal requirements) with their
designated cleaning company.
How do we treat your information
All details that you provide to owners via Bookalet will be kept
for the period of your booking and holiday. We are required
under UK law to keep basic information on the lead booker, such
as your name, address and contact details for a maximum of 6
years, after which time it will be destroyed. We hold your
information securely and do not share this information with any
third parties other than as set out in the statement. We do not
hold information for marketing purposes, unless you request this
service from us.
How do I find out more about
information rights?
Please contact David Lester at the contact email provided in
this statement. If you wish to raise a complaint on how we have
handled your data you can contact us to have the matter
investigated. If you are not satisfied with our response or
believe we are processing your data not in accordance with the
law, then if you wish, you can make a complaint through The
Information Commissioner’s website, which also contains further
useful information and advice, www.ico.org.uk