Terms
and Conditions
General
After you book this forms a legally binding contract between the
property owners, David and Emma Lester and the holidaymaker. The
property owners are also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in
the case of online booking, the person who makes the online
payment. This person is responsible for ensuring all members of
the holiday party accept and adhere to these terms and
conditions. The holidaymaker is also referred to as "you".
The property referred to being Ridge View Keswick
Bookings
A booking deposit of 20% is payable at the time of booking, this
confirms your booking.
The balance of the rental charge, along with the breakage
deposit, is payable not less than 6 weeks prior to the start of
the holiday. Failure to pay the deposit or balance in full by
the due dates will constitute a cancellation of the holiday by
the holidaymaker. Please be sure to note the due dates of these
payments as reminders are not routinely issued.
Bookings made less than 6 weeks prior to the arrival date must
be paid in full at the time of booking.
Cancellation
by the Holidaymaker
Our standard cancellation terms are as follows:
1. More than 6 weeks notice > deposit only charged
2. 6 - 4 weeks notice > 25% of booking cost charged
3. 4 - 1 week > 50% of booking cost charged
4. Less than 1 week > 100% of booking cost charged
If national Covid restrictions impact your ability to travel to
Keswick at the time of your holiday we will provide a full
refund.
Please contact us if you wish to cancel your booking. Formal
cancellation of the booking by the holidaymaker should be made
by email to stay@ridgeviewkeswick.co.uk
and if confirmation of cancellation is not received within 3
days please call 07760 269522.
In the event of a cancellation, we will attempt to re-let the
property and if successful, a discretionary payment may be made.
However, we strongly recommend you take out holiday cancellation
insurance.
Cancellation
by the Property Owners
The property owners will endeavour to make sure the stated
property is available for the dates contracted. In the unlikely
event the property becomes not available and the property owners
have to cancel the booking, the holidaymaker shall be entitled
to a full refund. The property owners shall only be liable to
return the monies received. No compensation or consequential
losses shall be paid.
Miscellaneous
Whilst every care is taken to provide a true and accurate
description of the property, over time, alterations are made and
some things do change. The holidaymaker accepts that no refunds
are available for such discrepancies.
The property owner reserves the right to enter the property, at
a reasonable time, in the event of an emergency or remedial
repair work being required.
The property owners are entitled to ask the holidaymaker to
leave the property without any refund if, in the property
owners’ opinion, the behaviour of the holidaymaker and/or
his/her party breach the terms of this agreement or is deemed
unacceptable.
The property owner reserves the right to refuse entry to anyone,
who in the property owner's opinion is not suitable to or
capable of taking charge of the property.
Number
of Guests
The maximum number of people entitled to stay at this property
is 6 and furthermore, only those people named on the booking
form are entitled to stay. If it is found that more people than
agreed are using the property, this will be considered a breach
of contract and the holidaymaker and his/her party will be asked
to leave immediately without any refund. Sub-letting or
assignation of the let is prohibited.
Pets,
Vaping or Smoking
Pets, vaping or smoking anywhere inside the premises will result
in immediate termination of occupancy and forfeiture of all
payments. This must be strictly adhered to and any damage or
extra cleaning caused by pets or smoking will be at the
holidaymaker’s expense.
Naked flames, Candles or Tea Lights
For your safety and the prevention of fire we do not permit the
use of naked flames, candles or tealights anywhere inside Ridge
View. Please adhere to this rule for your safety.
Noise
The holidaymaker and his/her party must keep noise to a minimum
inside and outside the property after 10pm to avoid disturbing
our attached neighbours. Thank you for your co-operation.
Arrival
and Departure Time
Every effort will be made to have the property available from
4pm on the day of arrival. The property must be vacated by 10am
on the day of departure. Late departure will result in an
additional charge being made. Information about keys and how to
collect them will be provided once full payment has been
received.
Liability
The property owners take no responsibility for the personal
possessions of the holidaymaker or the holidaymaker's party.
Vehicles and possessions are left entirely at the risk of the
holidaymaker.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat
the property as they would their own home and at the end of the
holiday the property is left in a clean and tidy condition. The
property owners retain the right to make an additional charge
for cleaning should the property not be left in a similar
condition to the way it was found at the start of the holiday.
Breakages
The holidaymaker should make every effort to keep the property,
fixtures and fittings and all contents in the same state of
repair and condition as at the start of the holiday. Any
accidental damage or breakages should be reported to the
property owner (or their representative) prior to departure. The
property owners retain the right to make an additional charge
for damage and breakages although it should be noted that minor
breakages and reasonable wear and tear (in the opinion of the
property owners) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable
for all the right reasons. However, we do recognise that from
time to time things do go wrong. In these circumstances, it is
the responsibility of the holidaymaker to make any such problem
known to the property owners (or their representative)
immediately it becomes apparent, thereby giving the property
owners the opportunity to correct the situation. Unless this
procedure is followed, no subsequent claim will be entertained.
The property owners will make every endeavour to rectify any
identified problems as soon as is reasonably possible.
Return
of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to
you within 1 week of the departure date.